bee77 Privacy Policy

Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "bee77" refers to the bee77 platform, its operators, owners, affiliates, and data processing representatives collectively responsible for the services described herein.
• "Platform" means the bee77 website accessible at bee77.io, including all subpages, account features, game interfaces, mobile interfaces, and associated digital services.
• "Player" / "You" / "User" means any individual who accesses, registers on, or uses the bee77 Platform in any capacity.
• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to name, date of birth, mobile number, email address, device identifiers, payment account references, and behavioural data collected during Platform use.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, and destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, bee77.
• "Third Party" means any person or organisation other than the Player and bee77 involved in providing services in connection with the Platform, such as payment processors, game studios, fraud prevention providers, and customer support tools.
• "KYC" means Know Your Customer — the identity and age verification process applied to all bee77 accounts prior to withdrawal or as otherwise required.
• "BST" means Bangladesh Standard Time (UTC+6), the reference time zone for all bee77 operational and data-handling activities.
• "Cookie" means a small text file placed on your device by the bee77 Platform for the purposes described in Section 6 of this policy.

Scope & Application

This Privacy Policy applies to all Personal Data collected by bee77 in connection with your use of the bee77 Platform, including:

• Data provided by you directly during registration, account verification, deposit/withdrawal requests, bonus claims, and customer support interactions.
• Data collected automatically through your use of the Platform, including device data, IP addresses, browser information, session data, and in-game behavioural data.
• Data received from third parties, such as identity verification agencies, payment processors, and fraud screening services, where you have engaged with those services in connection with your bee77 account.

This policy applies to all players accessing the bee77 Platform from Bangladesh and from any other jurisdiction where the Platform is accessible. It governs all data processing activities conducted by bee77 in connection with the Platform, regardless of where the processing physically takes place.

Data We Collect

bee77 collects Personal Data in the following categories depending on your level of engagement with the Platform:

bee77 does not collect sensitive personal data such as biometric data, health information, religious beliefs, or political affiliations. Where identity documents are submitted for KYC purposes, they are handled under strict access controls and are not used for any purpose other than identity and age verification.

How We Use Your Data

bee77 uses the Personal Data collected from Players for the following purposes:

• Account Management: To create, maintain, and administer your bee77 account, including processing login requests, managing your balance, and recording transaction history.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years and that your identity matches the information provided at registration. This is a mandatory step before any withdrawal is processed.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods. Financial data is shared with the relevant payment processor only to the extent necessary to complete each transaction.
• Fraud Prevention & Security: To detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited activities. Behavioural and technical data are used to identify unusual patterns that may indicate account compromise or policy violation.
• Customer Support: To respond to your queries, complaints, and account-related requests via live chat, email, or WhatsApp. Communications data is retained to maintain a consistent support history.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling and, where applicable, to apply responsible gaming tools such as deposit limits, session limits, cooling-off periods, or self-exclusion in accordance with your requests or our internal safeguarding obligations.
• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from public authorities, including record-keeping obligations related to financial transactions.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, usability, and content of the bee77 Platform. Individual player profiles are not used for this purpose.
• Marketing & Promotions: To send you promotional communications about bee77 offers, bonuses, and seasonal promotions (such as Eid, Pohela Boishakh, BPL, and IPL campaigns) — but only where you have provided explicit consent during registration or subsequently opted in. You may withdraw marketing consent at any time by contacting support or updating your account preferences.

Legal Basis for Processing

bee77 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between you and bee77 — including account registration, payment processing, bet settlement, and withdrawal handling.
• Legal Obligation: Processing required to comply with applicable laws — including KYC and anti-money-laundering (AML) obligations, financial record-keeping requirements, and responses to lawful government requests.
• Legitimate Interests: Processing that bee77 reasonably requires to operate its business, protect its platform, and safeguard its players — including fraud prevention, platform security, responsible gaming monitoring, and customer support quality assurance. Where legitimate interests are relied upon, bee77 has assessed that these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit, freely given, and informed consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time without detriment to your use of the Platform for its core functions.

Cookies & Tracking Technologies

The bee77 Platform uses cookies and similar tracking technologies to deliver a functional and personalised experience. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They manage your authenticated session, maintain your account login state, and enable core features such as bet placement and balance display. These cookies cannot be disabled without impairing the functionality of the Platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and notification preferences — so that you do not need to re-enter them on each visit.
• Performance & Analytics Cookies: These cookies collect anonymised data about how Players interact with the Platform, including which pages are visited most frequently, how long sessions last, and where errors occur. This data is used solely to improve Platform performance and user experience. It is not used to identify individual players.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, including account takeover attempts, bot activity, and suspicious login patterns.

Third-Party Sharing

bee77 does not sell your Personal Data to third parties. We may share Personal Data with the following categories of third party, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved payment service providers, for the purpose of processing deposits and withdrawals. These providers receive only the transaction data necessary to complete the relevant payment.
• Identity Verification Services: Third-party KYC providers engaged by bee77 to verify the identity and age of players. Document data shared with these providers is processed solely for verification purposes and is not retained by the provider beyond the verification period.
• Game Studio Providers: Evolution Gaming, Pragmatic Play, Playtech, Ezugi, NetEnt, Microgaming, Spribe, and other game providers integrated into the bee77 Platform. These providers may receive anonymised session and game-play data for the purposes of game performance and fair-play monitoring. They do not receive personally identifiable information unless required for technical dispute resolution.
• Fraud Prevention & Security Providers: Third-party risk and fraud screening services used to detect suspicious account behaviour, verify payment method ownership, and prevent multi-accounting and bonus abuse.
• Customer Support Tools: Live chat software providers and helpdesk platforms used to facilitate customer support communications. These providers process communications data strictly on behalf of bee77 and under its instructions.
• Legal & Regulatory Authorities: Where bee77 is required by law, court order, or lawful regulatory instruction to disclose Personal Data to a government authority or law enforcement agency, it will do so to the extent required and will, where permitted, notify the Player of such disclosure.

All third-party service providers engaged by bee77 are required to maintain data security standards no less protective than those applied by bee77 itself, and to use Player data only for the specific purpose for which it was shared.

Payment Data

bee77 applies the following specific rules to the handling of financial and payment-related Personal Data:

• bee77 does not store full mobile financial service account credentials (e.g., full bKash PIN, Nagad PIN) on its own servers. Payment authentication is completed directly through the relevant mobile financial service provider's secure interface.
• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references, are retained in your account transaction history for a minimum of five years for compliance and dispute resolution purposes.
• All financial data transmitted between your device and the bee77 Platform is protected by 256-bit SSL/TLS encryption.
• In the event that you raise a dispute with your payment provider (e.g., an unauthorised transaction claim against a legitimate bee77 deposit), bee77 reserves the right to share relevant transaction records with the payment provider to contest the dispute and recover funds.
• bee77 does not share payment data with game studio providers or marketing partners under any circumstances.

Data Retention

bee77 retains Personal Data for the following periods, unless a longer retention period is required by applicable law:

Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregated statistical and research purposes.

Your Privacy Rights

As a bee77 player, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact bee77 at [email protected] with the subject line "Privacy Rights Request" and a description of your request:

• Right of Access: You may request a copy of the Personal Data bee77 holds about you, along with information about how it is being processed. bee77 will respond within 10 business days of receiving a verified request.
• Right to Rectification: You may request correction of any Personal Data that is inaccurate or incomplete. Certain data fields (e.g., name, date of birth) require KYC re-verification before they can be corrected.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected and where no legal obligation requires its continued retention. Requests for erasure of data subject to a mandatory retention period (e.g., AML records) will be declined for the duration of that period.
• Right to Restriction: You may request that bee77 restrict the processing of your Personal Data in certain circumstances — for example, while a rectification request is being reviewed.
• Right to Data Portability: You may request a structured, machine-readable copy of the Personal Data you have provided to bee77, where such data is processed on the basis of consent or contractual necessity.
• Right to Object: You may object to the processing of your Personal Data where it is based on bee77's legitimate interests. bee77 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Security

bee77 implements a comprehensive set of technical and organisational security measures to protect your Personal Data from unauthorised access, disclosure, alteration, or destruction:

• Encryption: All data in transit between your device and the bee77 Platform is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest — including KYC documents and financial records — is encrypted using AES-256 encryption.
• Access Controls: Access to Personal Data within bee77's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their bee77 accounts to provide an additional layer of security against unauthorised login.
• Penetration Testing: bee77 conducts regular security assessments, including penetration tests and vulnerability scans, to identify and remediate potential security weaknesses in the Platform infrastructure.
• Incident Response: In the event of a data security incident that affects your Personal Data, bee77 will notify affected players promptly and take immediate remedial action in accordance with its internal incident response procedures.
• Third-Party Security Standards: All third-party service providers processing data on behalf of bee77 are contractually required to maintain security standards equivalent to those applied by bee77 itself.

Children & Minors

The bee77 Platform is strictly intended for adults aged 21 years and above. bee77 does not knowingly collect Personal Data from any individual under the age of 21. If bee77 discovers or is notified that Personal Data has been collected from a person under 21 years of age, the following steps will be taken immediately:

• The relevant account will be suspended and all associated bets voided.
• Any deposited funds will be returned to the originating payment method, less any amounts owed under applicable regulatory requirements.
• All Personal Data collected from the underage individual will be securely deleted from bee77's systems, except where retention is required by law.

Parents and guardians are advised to make use of parental control and content filtering software to prevent underage individuals from accessing online gambling platforms, including bee77. If you have reason to believe that a minor has registered on the bee77 Platform, please contact [email protected] immediately.

Marketing Communications

bee77 may send you promotional communications — including bonus offers, reload promotions, seasonal campaigns tied to events such as Eid, Pohela Boishakh, Victory Day, BPL, IPL, and T20 World Cup fixtures — only where you have provided explicit consent during registration or have subsequently opted in via your account preferences.

• Marketing communications are sent via email and, where consented to, via SMS or WhatsApp message to the mobile number registered on your account.
• You may opt out of marketing communications at any time by contacting [email protected] or by updating your notification preferences in the account dashboard. Opt-out requests are actioned within 48 hours.
• Opting out of marketing communications does not affect your ability to use the bee77 Platform, nor does it prevent bee77 from sending you service-related communications (such as account verification emails, withdrawal confirmation messages, or important policy update notices).
• bee77 does not share your contact details with third-party advertisers or marketing agencies for the purpose of sending you external marketing communications.

Policy Amendments

bee77 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, updates to our data processing practices, or material changes to the services offered on the Platform. When significant amendments are made, bee77 will notify registered players via email or an on-platform notification before the changes take effect.

The revised Privacy Policy will be published on this page with an updated "Last Updated" date. Your continued use of the bee77 Platform following the publication of a revised policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the Platform and may request account closure by contacting support.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or wish to raise a concern about the way bee77 handles your Personal Data, please contact us through the following channels:

• Email: [email protected] — subject line: "Privacy Rights Request" or "Privacy Enquiry"
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the bee77 Platform (BST, UTC+6)

All privacy-related correspondence is handled confidentially by bee77's dedicated data compliance team. Responses to formal privacy rights requests will be issued within 10 business days of receipt of a verified request.

For responsible gaming enquiries, including self-exclusion and deposit limit requests, visit our Responsible Gaming page or contact the support team directly. All responsible gaming requests are treated with priority and full confidentiality.